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Our Newsletter


Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund unless otherwise specified. Some items are considered "All sales are final". We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). It is REQUIRED that all returns have a tracking number and when necessary insurance.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Depending on Warranty coverage, reason for requesting the return and specific manufacturer recommendations you may be directed to contact the manufacturer directly.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. In order to verify whether you may order a specific item or not please send an email to ashleyc@happybabybumz.com for more information.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you are overcharged on the shipping and handling fees you may receive a refund.